Good Meetings (2021)

The AI-Powered Meeting Insights & Automation Platform, a tool designed to elevate customer meetings, aims to significantly enhance sales and customer success endeavors. It facilitates call recording, automatic note generation, key moment identification, and insights review. Its features span AI-generated summaries and action items, high-quality transcriptions, curated meeting highlights, coaching functionalities, playlist recording, call analytics, collaborative capabilities, and robust 24/7 customer support. Advanced security measures ensure data protection.

This platform allows users to focus on customers by automating note-taking and CRM updates. It records, transcribes, and generates human-level summaries and action items, seamlessly integrating them into Email, Slack, and CRM systems. Additionally, in-call nudges assist in delivering optimal presentations.

Efficiency is a hallmark of this tool, enabling users to review hour-long meetings in minutes. It simplifies the process of searching for specific recordings, summaries, key topics, behavioral patterns, sentiments, and AI-highlighted pivotal moments. 

The coaching feature empowers revenue teams by proactively saving at-risk deals or accounts through summary reviews and key moment identification. It facilitates collaboration by sharing coachable instances and customer feedback, thereby driving informed actions and behaviors.

Moreover, it promotes cross-functional collaboration for sales success by utilizing customer conversations as a foundation. It aids marketing efforts in understanding the Voice of Customer for targeted messaging and lead generation. RevOps benefits from curated sales enablement content and insights sharing, enhancing processes and optimizing tech stack expenses. Customer Success teams can track onboarding success and identify growth or churn signals. Likewise, Product & Engineering teams leverage customer insights to guide data-driven decision-making for product development that resonates with customers.

The platform seamlessly integrates into existing workflows and preferred tools, eliminating manual updates across multiple systems. By providing insightful summaries, it helps focus coaching efforts, guiding teams towards success.

This tool boasts impressive outcomes: a 35% reduction in time spent on record-keeping, a 62% increase in Customer NPS & buying intent post-demos, a 52% decrease in scaling and onboarding costs for sales teams, and a 46% improvement in the accuracy of sales win/loss predictions.

Getting started is straightforward: create a Goodmeetings workspace with a 30-day free trial, invite team members to join, configure workspace rules and analytics, and integrate calendars for automated meeting recording, CRM syncing, and task tool integration.