Transform your customer service with Gladly
Our #1-rated AI-powered customer service software saves costs, boosts revenue, and empowers agents to drive customer loyalty through exceptional service.
Gladly Products
With our complete customer service solution, agents become brand heroes and customers become loyal.
Gladly Hero
Our ticket-free, people-centered platform for delivering personalized agent-assisted customer service.
Gladly Hero AI
Our suite of AI-powered tools that boost agent productivity, including Hero AI Authoring, Hero AI Summaries, Hero AI Replies, and more.
Gladly Sidekick
Our AI and automation platform that enables personalized self-service, designed to work hand-in-hand with Gladly Hero.
Put people at the center
Because all communication is tied to a customer — not a case or ticket number — every conversation starts with a real-time understanding of who the customer is.
Help customers help themselves
Customers receive concierge assistance around the clock with personalized self-service powered by AI and guided by your company’s brand policies and processes.
Turn agents into brand heroes
Radically simple UI and powerful AI capabilities free agents from menial tasks, boosting productivity and enabling deep customer relationships that create lifelong loyalty.
Unify every customer conversation
From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view, so work is centralized and silos disappear.
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