Deflekt.ai (2023)

Up to 50% of questions asked can be answered automatically. It only takes 5 minutes to set up Deflekt.ai and start saving time, so you and your team can focus on the tickets that deserve your full attention.

All-in-one toolkit to put your support on Auto Pilot.
Have a look at why Deflekt.ai is the perfect companion for your existing helpdesk solution. Whether you use advanced help desk software like Zendesk or Intercom or answer customers from a shared mailbox, Deflekt.ai can reduce your workload by being your 1st line of support. Start getting less tickets today.

Add content, the way your prefer
Add webpages one by one, multiple at the same time, using a crawler or by using a sitemap. Hosted documents can be added by url as well. Want to use local files? Upload them through drag & drop.

Enable the channels where your users are
No matter if you are trying to deflect customer or coworker support tickets, Deflekt.ai supports all most used channels. It even supports email. Activate on or more with a simple mouse click.

Localize and customize
For each project and each channel you can configure what text to use. This allows for full localization and brand tone of voice matching. Your web chat widget can also be customized so the colors match your brand.

Human support is always one click away
Sometimes very specific or personal can't be answered automatically. Don't let your customers or coworkers run into a dead end, but always offer them a route to your human help desk. Deflekt.ai always offers a human support escape, capturing name and email. You'll receive the transcript and hit reply to continue the conversation.

Monitor, learn, improve
Review all conversations, star the ones that need your attention or filter all conversation that ended with requesting human support. See where the generative AI failed and improve those areas of your documentation. You'll end up with better docs and even less support tickets.

Deflect tickets on all your channels
Deflekt.ai can answer your customer's questions (website bubble chat or email) and co-worker's questions (on Slack, Teams or email). And if they need a little more help, your customer support team is only one click away.

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